Shipping policy

Shipping Policy

At Sweet Jess Treats, we want your treats to arrive as fresh and delicious as possible! 🍪

Shipping Availability

Shipping is available for cookies only. Cupcakes, cinnamon rolls, mini loaf cakes, and other perishable items are available for local pickup only and cannot be shipped.

Processing Time

All cookies are baked fresh to order. Please allow 3–5 business days for your order to be prepared before shipping.

Processing time does not include weekends, holidays, or carrier transit time.

Shipping & Delivery

Once your order has been shipped, you will receive tracking information when available.

Delivery times are estimates and may vary depending on the shipping carrier, weather, holidays, or other circumstances outside of our control.

Sweet Jess Treats is not responsible for shipping delays once a package has been transferred to the carrier.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us as soon as possible if you notice an error.

Once an order has shipped, we cannot guarantee that an address can be changed or redirected.

Lost or Damaged Packages

Sweet Jess Treats carefully packages all orders before shipping. We are not responsible for packages that are lost, stolen, delayed, or damaged while in the possession of the shipping carrier.

If your package arrives damaged, please contact us as soon as possible and include photos of the package and baked goods so we can review the situation.

Warm Weather

Because our cookies may contain chocolate, frosting, or other ingredients that can soften or melt during transit, Sweet Jess Treats cannot guarantee against melting or heat-related changes during shipping.

By placing a shipped order with Sweet Jess Treats, you acknowledge and agree to this Shipping Policy.